01 Introduction & Scope
Kug9 (kug9.org) takes the privacy of its users seriously. This Privacy Policy applies to all users of the kug9.org website and its related services. By accessing or registering on the kug9 platform, you are deemed to have accepted this Privacy Policy.
This policy applies to users in all regions, including Bangladesh. kug9 follows international data protection standards and maintains full transparency in how user data is collected and used.
This Privacy Policy has been provided in English for the convenience of our players. In the event of a legal dispute, the original English version shall prevail.
If you have any questions about kug9's Privacy Policy, please reach out to our support team. We are happy to explain everything in plain, simple language.
02 Data We Collect
Kug9 only collects information necessary to provide its services. The following types of data may be collected:
- Identification Information: Full name, date of birth, and nationality.
- Contact Information: Email address, phone number, current residential address.
- Identity Verification Information: Copy of national ID or passport (as part of the KYC process).
- Financial Information: Payment method and transaction history (passwords and full card numbers are never stored).
- Device & Browsing Information: IP address, browser type, operating system, session duration.
- Gaming Activity: Game history, bet amounts, and win/loss records.
- Communication Records: Details of chat and email communication with the support team.
We never collect your full payment card number, PIN, or bank password.
| Data Type |
Reason for Collection |
Mandatory? |
| Name & Date of Birth |
Account Verification |
Yes |
| Email & Phone |
Contact & Security |
Yes |
| Copy of ID Document |
KYC & AML Compliance |
Yes |
| IP Address |
Security & Fraud Prevention |
Automatic |
| Gaming History |
Service Improvement & Responsible Gaming |
Automatic |
03 Purpose of Data Collection
Kug9 uses your information only for specific, legitimate purposes. We never use data beyond what is required.
- Creating and managing your account, and verifying your identity.
- Processing deposits, withdrawals, and all other financial transactions.
- Ensuring the security of our services and preventing fraudulent activity.
- Complying with Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations.
- Providing customer service and technical support.
- Sending bonuses, promotions, and personalized offers (you can opt out at any time).
- Ensuring responsible gaming and monitoring the risk of addiction.
- Meeting legal obligations and providing required information to regulatory bodies.
If you no longer wish to receive promotional emails or SMS messages, you can unsubscribe through your account settings or by contacting our support team.
04 Data Sharing Policy
Kug9 never sells your personal information to third parties. However, certain data may be shared in the following limited circumstances:
- Payment Provider: Minimal data is shared with payment processors such as Mobile Banking, Nagad, and Rocket solely to complete transactions.
- Game Provider: Necessary data is shared with third-party game software providers on our platform to ensure the effective delivery of their services.
- Legal Authorities: Data may be disclosed in response to a court order or a lawful request from a regulatory authority.
- Anti-Fraud Organizations: Limited data may be shared with industry-level verification bodies to prevent fraud or misuse.
All third parties with whom data is shared are bound by strict confidentiality agreements and may only use the data for the specified purpose.
05 Cookies & Tracking
The kug9 website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device.
- Essential Cookies: These are essential for the core operation of the site and cannot be disabled.
- Functional Cookies: Remembers your preferences, such as language settings or login details.
- Analytics Cookies: Helps us analyze site traffic and user behavior to improve our services.
- Marketing Cookies: Used to show relevant ads. You can opt out at any time.
You can delete or block cookies at any time through your browser settings. Please note that some site features may not function properly as a result.
06 Data Retention Period
Kug9 does not retain your data beyond what is necessary. However, certain information must be kept for a defined period to meet regulatory and legal obligations.
- All profile information is retained for as long as the account remains active.
- Even after account closure, transaction records are retained for a minimum of 5 years in accordance with AML regulations.
- KYC documents are typically retained for up to 5 years after account closure.
- Support contact history is retained for up to 3 years.
- Marketing preference data is deleted upon unsubscription.
For any deletion request beyond legal retention requirements, kug9 will process it within a reasonable timeframe.
07 Your Rights
As a kug9 user, you have the following rights regarding your own data:
- Right to Know: You may request to know what personal data we are currently storing about you.
- Right to Rectification: You may request correction of any inaccurate or outdated information.
- Right to Erasure: You may request the deletion of your data where there is no legal obligation to retain it.
- Right to Restrict Processing: You may request that we stop using your data for specific purposes.
- Data Portability: You may request a copy of your personal data in a structured, portable format.
- Right to Object: You may object to your data being used for marketing purposes.
To exercise any of these rights, email us at
[email protected]. We are required to respond within 30 days.
08 Security Measures
Kug9 employs industry-leading security measures to protect your data:
- All data transfers are secured with 256-bit TLS/SSL encryption.
- Payment information is stored on PCI DSS-compliant servers.
- Regular security audits and penetration tests are conducted on our servers.
- Two-factor authentication (2FA) is available to add an extra layer of security to your account.
- Automated alert emails are sent for any suspicious login activity.
- Staff are granted access only to the data strictly necessary for their role.
However, no data transmission over the internet is entirely risk-free. Please keep your account password strong and never share it with anyone.
09 Protection of Minors
Kug9 takes a strict stance on protecting users under the age of 18. We never knowingly collect personal information from minors under any circumstances.
- Age is verified at registration, and accounts for users under 18 are not approved.
- If we become aware that any personal data from a minor has been collected inadvertently, it will be deleted immediately.
- Parents who have concerns are welcome to contact our support team.
If you suspect your child is using kug9, please contact us immediately at
[email protected].
10 Policy Updates
Kug9 reserves the right to update this Privacy Policy at any time. For significant changes, we will:
- We will display a clear notice on the site.
- We will endeavor to send a summary of any changes to your registered email.
- We will update the "Last Updated" date at the top of this page.
Continued use of kug9 after any changes take effect will be considered acceptance of the updated Privacy Policy. We recommend checking this page regularly.
11 Contact
For any questions, requests, or complaints regarding our Privacy Policy, please contact us:
- Email: [email protected]
- Live Chat: Click the chat icon on the right side of the site.
- Response Time: Typically within 24–48 business hours.
To request deletion or correction of your data, please write to us from your registered email and provide the details needed to verify your account.